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B2B · Customer success · For CSMs, CCOs and VPs of CS No more surprise churn. This agent reads every signal on every account in your org, from usage and billing to CRM, conversations and market news, and flags risk the week it shows up. Your CSMs get the reason, the evidence and the next step, so they can run save plays while there’s still time.

What it reads

Support tickets, chats and sales and CS calls through Rippit’s integrations, your CRM, product usage and billing through your warehouse, the Bulk API or a CSV, and web research on each account such as news, funding and leadership changes.

How it works

  1. Ingest. Usage, billing, CRM and conversations, together.
  2. Analyze. Every renewal’s risk, and why it moved.
  3. Act. The CSM hears first, with the evidence attached.

What you get

The reason, the evidence and the next step for each at-risk renewal.
  • Slack · #example-account: @CSM Risk on this renewal moved Low → High. Usage down 38%, 3 escalations. Next step: book an exec check-in.
  • Leadership roll-up (Slack or email · CS leaders): 23 renewals changed risk · $3.1M ARR. 9 need an exec sponsor.
  • Any tool you connect through MCP: Open a Jira ticket, add a task in your CS platform, or draft the save plan in Google Docs.

Build it

Tell Rippit chat to “set up a weekly check for at-risk renewals, with the reason and next step for each,” or ask your own AI assistant with Rippit connected. Rippit drafts it as a pipeline, tests it on a sample, and puts it live when you confirm. You can change what it reads, how it scores, who it notifies, and how often it runs at any time.

Questions

To Slack: a message in each customer’s channel that tags the CSM, once Rippit is invited to it, or a DM. CS leaders get a roll-up in Slack or email. Through a custom MCP connection it can update your CRM, and it can open a Linear issue.
Yes. It runs every Monday by default. Run it daily or weekly on the day and time you pick, or on demand before a forecast call or a QBR. It checks every account by default, or you can focus it on renewals coming up in a window you set.
A health score weights a few metrics and tells you an account is red. This agent reads every ticket, call, usage record and billing event behind each renewal, tells you what changed and why, and links to the evidence. You can send its fields back to your CRM or CS platform through a custom MCP connection.
Every reason links to its source: the ticket, the call moment, the usage record or the article. Your CSM can check it in one click before reaching out.