Store every conversation
Data integrations bring in your customer conversations wherever they live: support conversations from Intercom and Zendesk, and sales calls from Granola. Storing them costs you nothing.Enrich it
Rippit reads each conversation in full and adds what your source systems never recorded: theme, root cause, sentiment, urgency, or a taxonomy you define. Each judgment becomes a column you can filter, count, and chart.Analyze it in chat
Ask a question in plain language, like “Why are customers frustrated this month?” Rippit reads the conversations the question needs and builds a worksheet for the analysis, which stays in your workspace so you can come back to it.Automate it with Agent Apps
When an analysis is worth repeating, an Agent App runs it daily or weekly and delivers the result to Slack or email.Use cases by team
Product
Route product feedback to your roadmap
Turn feature requests and product friction into a ranked list with evidence.
Catch bugs early
Spot suspected bugs in customer conversations as they appear.
Revenue and retention
Flag churn risk before renewal
Spot accounts with rising frustration and repeated issues, and alert your CSMs.
Learn from lost deals
Find the objections, competitors, and gaps behind lost deals, from the calls themselves.
Support
Monitor your AI agent
Find where your chatbot gives wrong answers, fails to resolve, or has nothing to say.
Coach your support team
Find each agent’s strengths and coaching opportunities from every conversation they handled.
Find why customers contact you
Rank the real reasons customers get in touch, from what they said rather than how it was tagged.