Catch bugs early - Rippit

Rippit reads every conversation for signs that something is broken, so bugs surface from the first customers who hit them, not after the tenth escalation.

Ask Rippit

In the last 7 days, which conversations describe something in the product not working as it should? Group them into distinct issues, tell me how many customers hit each, and whether it's new this week.

To answer, Rippit can:

Recognize a bug report even when the customer and the agent treated it as a how-to question.
Group reports of the same problem into one issue, with the steps and details customers gave.
Look up the matching issue in Linear or Jira, when connected, and show which bugs are already tracked.

Ask Rippit for conversation links under each issue, so engineering gets the customer’s own report rather than a summary. To get suspected bugs every day without asking, turn the question into an Agent App that posts them to Slack for triage.

Ask Rippit questions

Deploy Agent Apps