Enhanced Q&A
Supercharge the Rippit MCP to give deep answers to your questions.| Skill Name | Description | Example Usage |
|---|---|---|
rippit-double-click | Goes very deep on a particular issue; use this to enhance the depth of your analysis | /rippit-double-click why are customers frustrated? |
rippit-tool-bakeoff | Run the same analysis in Rippit and another tool and have Claude objectively compare the results | /rippit-tool-bakeoff compare rippit to Zendesk MCP and determine what's driving support volume this month |
Impactful Use Cases
Use cases taken from our customers that have had quick outsized impacts.| Skill Name | Description | Example Usage |
|---|---|---|
rippit-bot-analysis | Runs a comprehensive analysis on bot handled conversations, escalation conversations, and your knowledge base to flag areas of opportunity | Standalone — /rippit-bot-analysis |
rippit-qa-program-revamp | Leverage Claude as a thought partner to modernize your QA program away from pure agent performance to a cross functional insights machine | Standalone — /rippit-qa-program-revamp |
Scheduled Insights to Slack
Get the word out! These skills post insights to Slack to get other stakeholders interested in conversation analytics.| Skill Name | Description | Example Usage |
|---|---|---|
rippit-support-shoutouts | Automatically detect excellent support experiences and shout out the folks responsible in Slack | Standalone — /rippit-support-shoutouts |
rippit-escalation-finder | Automatically detect brewing escalations and share the details in Slack | Standalone — /rippit-escalation-finder |
Installing the Skills
Once you’ve downloaded the ZIP file, navigate to Claude → Customize → Skills → Add (the plus button) → Create Skill → Upload Skill. You’ll need to select each skill individually to upload. Once you’ve uploaded the skills, fire up a new chat and invoke them with a/ (for example, /rippit-support-shoutouts).
Download Rippit Skills
Rippit Skills bundle (.zip)