| Intercom | Full message history for every synced conversation, participants, and custom attributes, including ones Intercom’s schema endpoint does not list | Pick your region (US, EU, or AU) before authorizing | Intercom |
| Zendesk | Full ticket content via ticket audits, ticket fields, and attachments, which are downloaded and stored rather than linked | A Zendesk Admin account to authorize | Zendesk |
| Freshdesk | Full ticket content: the description, replies and private notes (up to 100 per ticket; tickets whose source is Phone sync without them), satisfaction ratings, contacts, and agents. Attachments are downloaded and stored rather than linked | An API key from a Freshdesk Administrator or Account Administrator, and your Freshdesk subdomain | Freshdesk |
| Slack | Every message, thread reply, and file attachment in the public channels you select and the private channels you invite the bot to, with the reaction names on each message, plus the name and email of every workspace member. Direct messages are never collected | A Slack workspace admin to install the Rippit Data Ingestion app, then channels picked in Rippit | Slack |
| Granola | AI summary, private notes, and full transcript for every synced meeting note, plus owner, attendees, and folders | A Granola API key, which needs a Business or Enterprise plan | Granola |
| Gong | Full transcript, call recording, participants, and interaction statistics for every synced call, plus the CRM account and opportunity fields Gong attaches to it | A Gong access key and secret, and your Gong subdomain | Gong |
| Fireflies | Full transcript and AI summary (overview, notes, action items, keywords) for every synced meeting, plus organizer, attendees, and duration | A Fireflies API key. A team admin’s key covers the whole team | Fireflies |
| Attention | Full transcript for every synced call, plus title, owner, team, duration, Attention’s scorecard results, and a link to the call. Participant emails when Attention provides them | An Attention API key, user-level or organization-level | Attention |
| Decagon | Every message in every synced AI agent conversation, plus summary, resolution, CSAT, tags, Watchtower reviews, metadata, and voice recordings | A Decagon API key, and a team ID only if you connect more than one Decagon team | Decagon |
| Kustomer | Conversations with messages, notes, satisfaction ratings, handle time, and attachments, which are downloaded and stored rather than linked, plus customers and agents | A Kustomer API key with the org.user and org.admin read roles plus org.admin.user, org.admin.content, and org.tracking, and your Kustomer subdomain | Kustomer |
| Pylon | Issues with their full message history (including internal notes), assignee, state, tags, CSAT score, and response and resolution times, plus Pylon users as agents | A Pylon API token from Settings → Integrations & dev → API tokens, which only Pylon Admins can create | Pylon |
| Ada | AI agent conversations and every message, with CSAT, topics, intents, and, for generative AI agents, the Playbooks and knowledge articles used | An Ada Data Export API key and your Ada handle (the <handle> in <handle>.ada.support) | Ada |
| Sierra | AI agent conversations: every message, plus duration, message count, bot ID, and tags | A Sierra API token, your organization ID, and your agent ID | Sierra |
