> ## Documentation Index
> Fetch the complete documentation index at: https://docs.rippit.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Skills

> Ready-made Claude Skills for working with your Rippit data.

Rippit ships with a set of Claude Skills that give Claude ready-made workflows for working with your Rippit data.

Here is what is included in the ZIP download — and we'll update this over time!

**These work best in Cowork on higher models (Opus or above)**

## Enhanced Q\&A

Supercharge the Rippit MCP to give deep answers to your questions.

| Skill Name            | Description                                                                                      | Example Usage                                                                                               |
| --------------------- | ------------------------------------------------------------------------------------------------ | ----------------------------------------------------------------------------------------------------------- |
| `rippit-double-click` | Goes very deep on a particular issue; use this to enhance the depth of your analysis             | `/rippit-double-click why are customers frustrated?`                                                        |
| `rippit-tool-bakeoff` | Run the same analysis in Rippit and another tool and have Claude objectively compare the results | `/rippit-tool-bakeoff compare rippit to Zendesk MCP and determine what's driving support volume this month` |

## Impactful Use Cases

Use cases taken from our customers that have had quick outsized impacts.

| Skill Name                 | Description                                                                                                                                | Example Usage                            |
| -------------------------- | ------------------------------------------------------------------------------------------------------------------------------------------ | ---------------------------------------- |
| `rippit-bot-analysis`      | Runs a comprehensive analysis on bot handled conversations, escalation conversations, and your knowledge base to flag areas of opportunity | Standalone — `/rippit-bot-analysis`      |
| `rippit-qa-program-revamp` | Leverage Claude as a thought partner to modernize your QA program away from pure agent performance to a cross functional insights machine  | Standalone — `/rippit-qa-program-revamp` |

## Scheduled Insights to Slack

Get the word out! These skills post insights to Slack to get other stakeholders interested in conversation analytics.

| Skill Name                 | Description                                                                                     | Example Usage                            |
| -------------------------- | ----------------------------------------------------------------------------------------------- | ---------------------------------------- |
| `rippit-support-shoutouts` | Automatically detect excellent support experiences and shout out the folks responsible in Slack | Standalone — `/rippit-support-shoutouts` |
| `rippit-escalation-finder` | Automatically detect brewing escalations and share the details in Slack                         | Standalone — `/rippit-escalation-finder` |

## Installing the Skills

Once you've downloaded the ZIP file, navigate to **Claude → Customize → Skills → Add** (the plus button) **→ Create Skill → Upload Skill**. You'll need to select each skill individually to upload.

Once you've uploaded the skills, fire up a new chat and invoke them with a `/` (for example, `/rippit-support-shoutouts`).

<Card title="Download Rippit Skills" icon="download" href="https://app.rippit.com/docs/skills.zip">
  Rippit Skills bundle (.zip)
</Card>

## Create your own Skills!

Claude is great at creating skills on your behalf based on your use case and other MCP tools! For example, try the prompt below:

```text wrap theme={null}
Create a skill that combines the Rippit MCP with our knowledge base MCP to leverage our conversation data to suggest updates to existing knowledge base articles and entirely new articles to write. Use the Rippit MCP tools to their fullest extent to achieve this task
```