> ## Documentation Index
> Fetch the complete documentation index at: https://docs.rippit.com/llms.txt
> Use this file to discover all available pages before exploring further.

# IT Installation Instructions

> Install and connect the Rippit MCP server in Claude.

Rippit is a platform for analyzing customer conversation data.

This guide covers the **Rippit MCP server**, which connects your AI agent to Ask Rippit — Rippit's conversation-analysis tool — through the [Model Context Protocol](https://modelcontextprotocol.io/).

<Note>
  **Private beta.** The Rippit MCP server is available to invited organizations only. Contact your Rippit point of contact to request access.
</Note>

Rippit hosts and manages this remote MCP server. The server endpoint is:

```text theme={null}
https://mcp.rippit.com/mcp
```

## Set up Claude

### Claude (Desktop or Web)

You must be an **Admin** for your Claude organization to complete the Connector installation.

1. Open Claude and go to **Settings** > **Connectors**.
2. Click **Add custom connector**.
3. Enter a name (e.g. `Rippit`) and the URL `https://mcp.rippit.com/mcp`.
4. Click **Add**.

If you want to test the connection yourself and have a Rippit account, follow steps 5-7. Otherwise, have an end user test.

5. Find Rippit in the connector list and click **Connect**. Your browser opens to `app.rippit.com`.
6. Sign in if prompted and approve the consent screen.
7. Return to Claude. The connector turns green and tools become available.
   1. NOTE - If you get an error in Claude that reads "Authentication with the MCP server failed...", attempt to connect again. This is a transient error on the Claude side.
8. You can now use Rippit in Claude Chat and Cowork!

### Claude Code

```sh theme={null}
claude mcp add --transport http rippit https://mcp.rippit.com/mcp
```

Then launch `claude`, type `/mcp`, select **rippit**, and choose **Authenticate**. Sign in to Rippit in the browser window that opens.